2020
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02
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12
一、定 义(Define)选定专案与改善指标1.企业诊断与辅导2.高阶主管Six sigma观念导入训练3.专案经理(盟主Champion)训练4.专案负责人(黑带Black Belt)训练5.专案执行人(绿带Green Belt)训练*策略分析/ 文化变革6.选定专案及设定目标7.定义关键性顾客需求*关键品质 (CTQ, Critical To Quality)/关键输出变数(KPOV, Key Process Output Variables)/直通率(RTY, Rolled Throughput Yield)/ 品质机能展开 (QFD, Quality Function Deployment)/ VOC (Voice of Customers)/ C&E (Cause & Effect) Matrix/ Tree Diagram/ FFA(Force Field Analysis)8.订立专案衡量指标*推移图(Run Chart)/ 管制图(Control Chart)9.专案成本效益评量*不良品质成本(Cost of Poor Quality, COPQ)/投资模式(Investment Model)10.订定专案执行计画*甘特图(Gatt Chart)二、评 量(Measure)找出问题的所在11.分析流程*流程图(Pr...