2019
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05
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21
一、定 义(Define)选定专案与改善指标1.企业诊断与辅导2.高阶主管Six sigma观念导入训练3.专案经理(盟主Champion)训练4.专案负责人(黑带Black Belt)训练5.专案执行人(绿带Green Belt)训练 *策略分析/ 文化变革6.选定专案及设定目标7.定义关键性顾客需求 *关键品质 (CTQ, Critical To Quality)/关键输出变数(KPOV, Key Process Output Variables)/直通率(RTY, Rolled Throughput Yield)/ 品质机能展开 (QFD, Quality Function Deployment)/ VOC (Voice of Customers)/ C&E (Cause & Effect) Matrix/ Tree Diagram/ FFA(Force Field Analysis)8.订立专案衡量指标 *推移图(Run Chart)/ 管制图(Control Chart)9.专案成本效益评量 *不良品质成本(Cost of Poor Quality, COPQ)/投资模式(Investment Model)10.订定专案执行计画 *甘特图(Gatt Chart) 二、评 ...